FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times vary depending on your location. Generally, 2-4 business days.
Can I track my shipment?
Yes, once your order is shipped, we will send you a tracking number via email so you can track its progress.
How do I return a product?
To initiate a return, please contact our customer service team. We will provide you with instructions on how to send the product back to us.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and provide instructions on how to return the incorrect or damaged item at no extra cost to you.
Orders
Below are some of are common questions about orders
How do I place an order
Upload your photos, add to cart, then checkout with your shipping details and payment. We'll handle the rest!
How can I cancel my order?
Orders can be canceled if they have not yet been shipped. Please contact our customer service team as soon as possible to cancel your order.
Can I modify my order after placing it?
We can modify orders only if they have not been processed for shipping. Please contact customer service immediately if you need to make changes.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and others.
I haven’t received my order confirmation, what should I do?
Please check your email spam folder. If you still can't find the confirmation, contact our customer support for assistance.
Products
Below are some common questions about our products
Can I get a sample before placing a large order?
Yes, we offer samples for a small fee. Please contact customer service for more details.