FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times vary depending on your location. Generally, 2-4 business days.
Can I track my shipment?
Yes, once your order is shipped, we will send you a tracking number via email so you can track its progress.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund.
How do I return a product?
To initiate a return, please contact our customer service team. We will provide you with instructions on how to send the product back to us.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and provide instructions on how to return the incorrect or damaged item at no extra cost to you.
Orders
Below are some of are common questions about orders
How do I place an order
Upload your photos, add to cart, then checkout with your shipping details and payment. We'll handle the rest!
How can I cancel my order?
Orders can be canceled if they have not yet been shipped. Please contact our customer service team as soon as possible to cancel your order.
Can I modify my order after placing it?
We can modify orders only if they have not been processed for shipping. Please contact customer service immediately if you need to make changes.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and others.
I haven’t received my order confirmation, what should I do?
Please check your email spam folder. If you still can't find the confirmation, contact our customer support for assistance.
Products
Below are some common questions about our products
What materials are your fridge magnets made of?
Our magnets are made with high-quality materials for durability, with a laminated finish for a lasting look.
Can I get a sample before placing a large order?
Yes, we offer samples for a small fee. Please contact customer service for more details.
Do you sell magnets individually or in sets?
Our fridge magnets are sold in sets of 9. This allows you to create a cohesive and charming display with your favorite designs or memories.
Do the magnets come in different sizes?
Currently, we offer magnets in a standard size of 55x55mm square. We plan to expand our size range in the future.
Is there a minimum order quantity
Our custom fridge magnets are sold in sets of 9. Each order you place will include 9 magnets, allowing for a diverse and cohesive collection of your chosen designs or images.